Privacy Policy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them or by law.
GreenWheel Travel may collect, use or disclose your personal information for the purposes of offering or booking travel services on your behalf such as: name, age, address, phone number, e-mail address, emergency contact information, travel medical information (when required), insurance details, nationality, residency, dietary restrictions, travel and accommodation preferences, comments and trip evaluations, tour information, and payment-related information. Providing us with this personal information allows us to provide you information for your particular trip, to book accommodations, to process payments, and to provide relevant travel services.
If you book a trip, we may rely on local service providers. Please be aware that we may be required to provide certain personal information to service providers for the purpose of implementing your travel experience. When you book travel services with us, you consent to collection, use and disclosure of your personal information by GreenWheel Travel, as well as the corresponding collection and use by relevant travel partners or suppliers, for the purposes of administering and delivering the travel services requested.
Use of your personal information may also be required for the following:
- Allowing us to understand your needs as a customer and determine suitability for our products and services
- Informing you about our products and services that may be of interest to you (provided that we have valid consent from you if required)
- Providing on-going service and support, including resolution of any issues with tours, products and services provided by GreenWheel Travel
- Ensuring the safety and security of our travellers and staff
- Carrying out internal accounting, reporting and administrative tasks related to our business and operations
- Complying with laws, regulations, and immigration requirements